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FAQ

GENERAL

ITVV Offices are open Monday to Friday 09:00 to 17:00 with the exception of the following:-

Christmas 2017
Our offices will close for the Christmas holidays on Thursday December 21st 2017 at 16:15 and will re-open on Thursday December 28th 2017 at 09:00

New Year 2017 / 2018
Our offices will close for the New Year holidays on Friday December 29th 2017 at 13:00 and will re-open on Tuesday January 2nd 2018 at 09:00

During these times you can still order your products from our website ( www.itvv.com ) 24/7

PAYMENT

Paying for your order using a Credit Card via PayPal

You may pay for your order via PayPal without having / opening a PayPal account.

1/ Simply select the products you require and go to checkout.

2/ Select PayPal as payment method

3/ You will then see the screen below: -

PayPal First Screen
 
4/ Now click on "Pay with a debit or credit card" you will now see the following screen: -
 

PayPal Second Screen
 
5/ You can now complete the order using a credit or debit card and without the need to open a PayPal account
 

 

SHIPPING

Royal Mail Latest Posting Dates for Christmas 2017

Saturday December 2nd
Africa, Middle East

Wednesday December 6th
Asia, Cyprus, Far East, Japan, Eastern Europe (ex. Poland, Czech Republic and Slovakia)

Thursday December 7th
Caribbean, Central and South America

Saturday December 9th
Greece, Australia, New Zealand

Wednesday December 13th
Czech Republic, Germany, Italy, Poland

Thursday December 14th
Canada, Finland, Sweden, USA

Friday December 15th
Austria, Denmark, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland

Saturday December 16th
Belgium, France, Ireland, Luxembourg

Wednesday December 20th
UK Inland Services 1st Class

Wrong Shipping Address

Please be very careful when entering your shipping address including apartment number, house name, street name, city, post / zip code etc.

If you make a mistake ITVV will not be held responsible for your order not arriving.

If you entered an incorrect shipping address and your order has already shipped, we can only be patient.

You may reorder the items on our website and have it shipped to the proper address. You will have to pay again, and await the refund later if your original order is returned to us.

We will give you a refund for the products if the order comes back to us as undeliverable. Please note, however, that this could theoretically take several months. There is no guarantee that your order will be returned to us.

Please note that, unfortunately, shipping costs are not refundable.

If you have any questions you may contact us HERE

MISC

Piracy Statement
 
It goes against any kind of conceivable logic to think that ITVV DVD releases can and should be copied for a free, i.e. “ripped” or uploaded to the likes of YouTube, because if our content is copied/ripped/uploaded and consumed for free, there will be no possible way to sustain the on-going production of the Flightdeck series of DVDs. 
 
We are not a big company, nor are we a big-wig television company with private jets and limousines. We are an independent company and rely on our sales. 
 
If you copy/rip/upload our work for free, it does nothing to support our efforts here. So we’ll state our position here and now – YOU DO NOT have our permission to copy or rip or upload our work for free. And just because technology might allow you to do so doesn’t make it right. And if stating our position isn’t enough to deter you, let us appeal to your conscience:
 
It is our feeling that if you copy/rip/upload our work, it subconsciously becomes value-less in your mind, and therefore you are less likely to enjoy it. And, if you do copy/rip/upload we won’t have the financial support needed to obtain the cameras, computers, software, updates and last but not least pay our staff.
 
We work hard to produce exceptional content – and we understand our work exists in a purely digital environment, so PLEASE, we ask you to support our ability to deliver more works to market by purchasing our DVDs through our website ( www.itvv.com ) or our Authorised Dealer Network.
 
If you still have not got the message let us put it another way; If the business you work for or own, gave all its products away FREE you would not have a job / business for long. You would not be able to sustain any kind of living expenses, NOTHING. So why is it any different for our products
 
We also actively monitor all upload sites such as YouTube, auction sites such as eBAY and if we find our work listed we do take action.


We hope that we have answered your questions and would hope that we have outlined our view clearly?

Free is not a sustainable business model.

Country Television Formats - PAL and NTSC

DVD formatting and region coding are separate issues to consider when purchasing DVDs.
 
DVD Format
ITVV DVD's are formatted (and play) with PAL System. North American customers should take particular note, as your broadcast standard is NTSC. Today, most systems support both PAL and NTSC, but we advise consulting your user manual or player manufacturer if uncertain.

Our PAL versions will work on suitably equipped DVD and TV's that are able to play the PAL format. They will also work on Laptops / Computers Play Stations etc.
 
Region Code
ITVV DVD's are coded Region '0' - that is to say that they are Region-free and will play worldwide with no restriction.

The table below shows the DVD Format supported in countries around the world

 
 

P A L Countries
Phase Alternating Line

Afghanistan

Holland

Portugal

Albania

Hong Kong

Qutar

Algeria

Iceland

Romania

Angola

India

Singapore

Argentina**

Indonesia

Somalia

Australia

Ireland

South Africa

Austria

Israel

S.W.Africa

Azores

Italy

Spain

Baharain

Jordan

Sri Lanka

Bangladesh

Kenya

Sudan

Belgium

Kuwait

Swaziland

Botswana

Laos

Sweden

Brazil*

Liberia

Switzerland

Brunei

Madeire

Tanzania

Cameroon

Malaysia

Thailand

Canary Islands

Malta

Turkey

Cyprus

Mozambique

Uganda

Denmark

Nepal

United Arab Emirates

Dubai

New Guinea

United Kingdom

England

New Zealand

Uruguay**

Ethiopia

Nigeria

West Germany

Faeroe Islands

Norway

Yugoslavia

Finland

Norway

Yugoslavia

Ghana

Oman

Zambia

Gibralter

Pakistan

Zimbabwe

Guinea

Paraguay

 

* PAL N - ** PAL M

N T S C Countries
National Television System Committee

Antigua

El Salvador

Phillipines

Bahamas

Ecuador

Puerto Rico

Barbados

Guam

Saipan

Barbuda

Guatemala

Samoa

Belize

Haiti

South Korea

Bermuda

Honduras

Saint Kitts

Bolivia

Jamaica

Saint Lucia

Burma

Japan

Saint Vincent

Cambodia

Mexico

Surinam

Canada

Midway Islands

Taiwan

Cayman Islands

Netherland Antilles

Tobago

Chile

Nicaragua

Trinidad

Colombia

North Mariana Island

United States

Costa Rica

Panama

Venezuela

Cuba

Peru

Virgin Islands